FAQ

+ Do I need to be home while you're organizing my house?

No, we are comfortable with you not being there if it is okay with you. We are fully bonded and insured, and depend on our trustworthy reputation for our livelihood.

+ I am embarrassed about the mess in my home. Do you post pictures of it online?

We take before and after pictures of projects for your benefit, but never post them online without your consent, detailed in our contract.

+ Are your team members employees or subcontractors?

All Peaceful Place team members are employees, bonded and insured in compliance with state and federal laws. We do subcontract moving companies as part of our move management service.

+ I am uncomfortable having strangers in my home, handling my things. How can I trust your company?

We understand this and very much respect our clients for allowing us the privilege of helping them in their homes. All of our team members are trustworthy, compassionate individuals who abide by our policy of confidentiality and no judgement, ever. We have been in many homes and seen many situations, so chances are, yours isn’t so different! In addition to being bonded and insured, our team are employees, not contractors.

+ Can you help me sell items?

We do not list items on eBay, but can refer you to local resources who will. We do not transport items to clothing consignment stores, but can pack them up for you to take. We have professional relationships with a local consignment store for some types of furniture or decor.

+ My house cleaners say they can help me organize. Why should I hire you?

In our experience, house cleaners who do organization often do not do the thorough decluttering process that is essential to a well-organized home, and do not take the time to create organizing solutions that are easily maintained and work for your family. The emotional support and professional training our organizers bring to the project sets us apart from a company which provides just cleaning.

+ My spouse/partner doesn 't think we need an organizer. What can I say to them?

In our experience, few couples have the same level of attachment to the same things. Very few have the same level of clutter tolerance or ease of discarding. It is important for each partner to understand that it is common for some people to feel distressed about decluttering, or to feel emotionally, mentally, and physically overwhelmed. Professional organizers are an objective third party who have the expertise and ability to break down a big project into manageable chunks and keep the process moving quickly. Quite often, we have helped people accomplish in 6 hours what they couldn 't accomplish in 20 years! Hire a professional organizer and you 'll get an organized space instead of another argument.

+ I feel very attached to some items and am afraid to make decisions about them.

That 's okay, we understand and will lead you through the process with compassion and patience. We never pressure our customers to let go of things they don 't want to, and can help you decide how to best curate certain items in order

+ Who decides what gets discarded? Are you going to pressure me to throw stuff away?

Only one person makes the decision to discard something : YOU, the customer. Our policy is to never discard anything without the customer 's approval. We can guide you through the decluttering process with compassion and forward momentum, so that you can feel good about letting go of what no longer serves you and enjoy your new space.

+ My entire house is disorganized! Can you do the whole house?

Absolutely! We have the manpower to do an entire house over the course of a week, or in smaller chunks. In fact, purchasing the hours for a whole house organization will get you a discount.

+ Can you help me maintain my organization after you 're done?

Yes. You can purchase a 2-hour monthly refresher package, in which we come to your home and help you with any loose ends which have accumulated over the month.

+ What happens in the 1-hour office consultation?

First, we look at the rooms in your office you would like to organize. For our assessment we will ask questions about your business, employees, and workflow, and in which areas of organization are you struggling. Then, we will make recommendations during the session, with an estimation for hours required to get it done. You are under no obligation to purchase further services beyond the consultation fee.

+ Do you clean?

We do light surface cleaning related to the object we are organizing only. Example: If we are organizing a dresser, we will do a quick wipe of the inside of the drawers before putting things back in. If we are organizing a refrigerator, we will wipe, but not remove and wash, the shelves.

+ What happens in the 1 hour home consultation?

A lot! First, we look at the rooms in your house you would like to organize. For our assessment we will ask questions about you and your family 's lifestyles, passions, and hobbies, and in which areas of organization are you struggling. Then, we will make recommendations during the session, with an estimation for hours required to get it done. You are under no obligation to purchase further services beyond the $100 consultation fee, which will be credited toward your first session.

+ I am moving out of my house. Do you pack my things?

Yes, we pack all items as part of our Move Management service.

+ I need help unpacking when I move into my house. Do you do this?

Yes, we will unpack all your items, organize them, and purchase any needed storage items.

+ Do you organize garages and sheds?

Yes.

+ I have only one closet or room to organize. Do you do small jobs?

Yes.

+ What do you do with the items for trash or donation?

We will take trash and recyclables and dispose of it for an extra charge. We can make arrangements for larger items like furniture and appliances to be hauled away using our preferred local vendors.
We will take items for donation to the appropriate thrift store for an extra charge and then email you the receipt for your taxes.

+ Do you work independently or do I need to work with you?

Both. We really only need you in the middle of the process, for the editing or decluttering decisions. After that, we can finish the project without your help, but we welcome your input and help at any point in the process.